Returns & Exchanges
At HOLY, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, we offer a specialized resolution process for items that arrive damaged or incorrect.
Contact Support
Email our customer care team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Evidence
Attach clear photographs of the product, packaging, and shipping label to help us document the quality concern.
Review Process
Our quality assurance team will evaluate your claim within 2 business days to determine eligibility for a refund or replacement.
Resolution
Upon approval, we will immediately initiate a full refund to your original payment method or dispatch a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing